s7 bet Privacy Policy

s7 bet collects personal data from you in several ways — directly when you register and use the platform, automatically through your interaction with our website, and occasionally from trusted third-party sources for verification purposes. The categories of personal data we collect are set out below.

Registration & Account Data

When you create a s7 bet account, we collect the information you provide during the registration process, including:

• Full legal name — as it appears on your government-issued identity document
• Date of birth — to verify that you meet the 18+ age requirement
• Email address — used for account communications, security alerts, and promotional messages (where opted in)
• Mobile number — used for account verification via OTP, two-factor authentication, and WhatsApp support
• Residential address — including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal) and postal code
• Username and password — your chosen login credentials (passwords are stored in hashed form only)
• Preferred currency — Bangladeshi Taka (BDT) by default

Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) obligations, we may request and collect copies of identity documents including:

• National Identity Card (NID) — front and back
• Passport — photo page and relevant data pages
• Driver's licence or other government-issued photo ID
• Proof of address documents — utility bills, bank statements dated within 90 days
• Selfie or live-photo verification images where required by our compliance process

Financial & Transaction Data

When you make deposits or request withdrawals, we collect transactional data including:

• Payment method type (e.g., bKash, Nagad, Rocket, Upay, Visa, Mastercard)
• Mobile wallet numbers or masked card details (last four digits only for cards)
• Transaction reference numbers, amounts in BDT, timestamps
• Deposit and withdrawal history associated with your account

Usage & Behavioural Data

We automatically collect data about how you use the s7 bet platform, including:

• Pages visited, time spent on each section, navigation paths through the site
• Games played, bet amounts, game session durations, wagering history
• Device type, operating system, browser type and version
• IP address and approximate geolocation (country and city level only)
• Referring URL — the website from which you arrived at s7 bet, if applicable

Communications Data

When you contact our support team via email or WhatsApp, we retain records of those communications — including your messages, our responses, and any attachments — for quality assurance, dispute resolution, and regulatory compliance purposes.

s7 bet uses the personal data we collect for specific, legitimate purposes directly related to the operation of the platform and our obligations to you as a registered player. We do not use your data for any purpose beyond what is described in this Policy.

Marketing Communications

If you have opted in to receive promotional communications from s7 bet, we may contact you by email or WhatsApp about new games, bonus offers, BPL and IPL cricket promotions, seasonal campaigns (Eid, Pohela Boishakh), and other platform news. You may withdraw your consent and unsubscribe from marketing communications at any time by contacting our support team at [email protected]. Withdrawal of marketing consent does not affect the lawfulness of processing carried out before that withdrawal, and will not affect your account standing or access to the platform.

s7 bet processes your personal data on one or more of the following legal bases, depending on the specific purpose for which the data is used:

• Contractual Necessity: Processing required to create and manage your s7 bet account, process financial transactions, and deliver the services you have requested falls under the performance of the contract between you and s7 bet.
• Legal Obligation: Processing required to comply with applicable anti-money laundering (AML) laws, Know Your Customer (KYC) regulations, financial record-keeping requirements, and any other statutory or regulatory obligations to which s7 bet is subject.
• Legitimate Interests: Processing carried out in s7 bet's legitimate business interests — including fraud prevention, platform security, responsible gaming monitoring, and anonymised analytics — where those interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing for marketing communications, optional analytics cookies, and any other processing activity for which we have specifically requested your consent. You have the right to withdraw consent at any time without affecting the lawfulness of prior processing.

Where s7 bet relies on legitimate interests as the legal basis for processing, we have carried out a balancing assessment to ensure that our interests do not outweigh your rights. Copies of these assessments are available on request by contacting [email protected].

s7 bet does not sell, rent, or otherwise commercially transfer your personal data to any third party. We share personal data with external parties only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose.

Payment Service Providers

To process your deposits and withdrawals, we share necessary transaction data with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, and card network processors (Visa, Mastercard). These providers receive only the data required to execute the specific transaction and are bound by their own privacy and data security obligations.

Identity Verification Partners

For KYC purposes, we may share identity documents and related data with trusted third-party identity verification services. These partners are contractually required to process your data solely for verification purposes and to maintain data security standards equivalent to or exceeding those applied by s7 bet.

Game Software Providers

Game providers such as Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe receive session identifiers and anonymised player data to enable game delivery, RNG auditing, and fair play certification. These providers do not receive your name, NID, email address, or payment details unless specifically required for a shared promotional campaign you have opted into.

Legal and Regulatory Authorities

s7 bet may disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required to do so by law, court order, or other legal process — including for the investigation of fraud, money laundering, or other criminal activity. Where permitted by law, we will notify you of any such disclosure.

s7 bet uses cookies and similar technologies on its website to enable core functionality, maintain your session while you are logged in, and gather anonymised analytics data that helps us improve the platform experience for all Bangladesh players.

Types of Cookies We Use

• Strictly Necessary Cookies: Essential to the operation of the platform. These cookies enable core functions such as user authentication, session management, and security features like CSRF protection. The platform cannot function correctly without them. No consent is required for strictly necessary cookies.
• Functional Cookies: Remember your preferences such as language settings, preferred payment method, and responsible gaming tool configurations so that you do not need to reconfigure these on each visit.
• Analytics Cookies: Collect anonymised information about how visitors use the s7 bet website — including which pages are most visited, how long sessions last, and where users navigate from. This data is used in aggregate form only and cannot be used to identify individual users.

Cookies We Do Not Use

s7 bet does not deploy third-party advertising cookies, cross-site behavioural tracking pixels, social media tracking scripts, or retargeting cookies of any kind. Your browsing activity on s7 bet is not shared with any advertising network or data broker.

Managing Your Cookie Preferences

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling functional cookies may affect your experience on the platform — for example, your session preferences may not be saved between visits. Instructions for managing cookies are available in your browser's help documentation.

s7 bet retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law and regulation. The following retention periods apply:

Upon the expiry of the applicable retention period, your personal data will be securely deleted or permanently anonymised so that it can no longer be associated with you as an individual. Where data is anonymised rather than deleted, it may be retained indefinitely in aggregated form for statistical and research purposes without any privacy implications.

As a user of the s7 bet platform, you hold a number of rights with respect to your personal data. s7 bet is committed to honouring these rights and will respond to all valid data requests within 14 business days of receipt.

• Right of Access: You have the right to request a copy of all personal data that s7 bet holds about you. This is commonly known as a Subject Access Request (SAR). We will provide your data in a structured, machine-readable format where technically feasible.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it promptly. For account details such as your registered address or mobile number, you can update these directly from within your account settings.
• Right to Erasure ("Right to be Forgotten"): You may request that s7 bet delete your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (and no other legal basis applies), or where processing is unlawful. This right is subject to s7 bet's legal retention obligations — data that must be kept for regulatory compliance cannot be deleted before the applicable retention period expires.
• Right to Restriction of Processing: In certain circumstances — such as while a dispute over data accuracy is being resolved — you may request that s7 bet restrict the processing of your data to storage only, without using it for any other purpose.
• Right to Data Portability: Where processing is based on your consent or the performance of a contract, you have the right to receive your personal data in a portable, structured format and to request that it be transmitted to another service provider where technically feasible.
• Right to Object: You have the right to object to processing based on legitimate interests — including profiling for responsible gaming or fraud detection purposes — where you believe your fundamental rights and freedoms override s7 bet's interests. You also have the right to object to direct marketing communications at any time.
• Rights Related to Automated Processing: You have the right not to be subject to decisions based solely on automated processing where those decisions produce significant legal or similarly significant effects on you. As noted above, s7 bet does not make fully automated consequential decisions without human review.

To exercise any of the above rights, please contact our data team directly at [email protected] with the subject line "Data Rights Request" and a description of your request. We may ask you to verify your identity before processing your request to ensure the security of your data. There is no charge for exercising your data rights.

s7 bet implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security framework includes the following safeguards:

• Transport Layer Security (TLS): All data in transit between your browser or mobile device and s7 bet's servers is encrypted using TLS 1.2 or higher, ensuring that your credentials and financial data cannot be intercepted in transit.
• Password Hashing: Account passwords are never stored in plain text. s7 bet applies industry-standard one-way hashing algorithms with salting to ensure that even in the event of a data incident, raw passwords are not exposed.
• Two-Factor Authentication (2FA): All s7 bet accounts are eligible for 2FA via Bangladesh mobile OTP. We strongly recommend enabling 2FA to add an additional layer of protection to your account.
• Access Controls: Internal access to personal data is restricted on a strict need-to-know basis. Only authorised personnel with a legitimate operational reason may access player data, and all such access is logged and audited.
• Penetration Testing: s7 bet conducts regular security assessments and penetration tests of its platform infrastructure to identify and remediate vulnerabilities before they can be exploited.
• Data Minimisation: We collect only the minimum personal data necessary for each specific purpose. Data fields not required for a given function are not collected or stored.
• Incident Response: s7 bet maintains a documented data breach response plan. In the event of a personal data breach that poses a risk to affected individuals, we will notify impacted players without undue delay and take immediate remedial action.

Despite the comprehensive security measures in place, no online platform can guarantee absolute security. We encourage all players to use strong, unique passwords for their s7 bet account, enable 2FA, and contact our support team immediately if they suspect any unauthorised access to their account.

The s7 bet platform integrates with a range of third-party services to deliver a complete gaming and betting experience to Bangladesh players. While s7 bet carefully selects and vets all third-party partners, we are not responsible for the privacy practices of external services once data leaves our direct control. We encourage you to review the privacy policies of the following categories of third-party services associated with your s7 bet experience:

• Game Studios: Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, Spribe, and other licensed game providers deliver game content directly to your browser via their own hosted environments. These providers may collect session metadata in order to deliver and audit game outcomes. Their data handling is governed by their own privacy policies and the data processing agreements they hold with s7 bet.
• Payment Processors: bKash, Nagad, Rocket, Upay, and banking partners process financial transactions independently according to their own terms of service and privacy practices, subject to Bangladesh Bank regulations and applicable financial law.
• Identity Verification Services: Third-party KYC providers who assist with document verification are bound by data processing agreements with s7 bet and are contractually prohibited from using your identity data for any purpose beyond the specific verification task.
• Analytics Providers: Any analytics services used by s7 bet receive only anonymised, aggregated usage data and are not provided with any personally identifiable information about individual players.

s7 bet reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform operations. When material changes are made — such as the introduction of new data processing activities or changes to retention periods — we will notify registered players via email and display a prominent notice on this page, with the revised "Last Updated" date clearly indicated at the top.

Minor changes (such as clarifications of existing practices, corrections to typographical errors, or updates to contact information) may be made without individual notification. We recommend checking this page periodically to stay informed of how s7 bet handles your personal data.

Your continued use of the s7 bet platform following publication of an updated Privacy Policy constitutes your acknowledgement of the changes and your agreement to be bound by the revised terms. If you do not agree with any change to this Policy, you should stop using the platform and contact us to request account closure and data handling instructions.

Contact Our Data Team

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact the s7 bet data team directly:

• Email: [email protected] (subject line: "Privacy Policy Enquiry" or "Data Rights Request")
• WhatsApp: +880 1700 000 000 (available 24/7, Bangladesh Standard Time UTC+6)
• Response Time: We aim to acknowledge all privacy-related enquiries within 2 business days and resolve them fully within 14 business days.